F A Q
It should be really painless and easy, if you have any difficulty placing an order online, please send us an email to firstname.lastname@example.org.
It’s the most convenient way of shopping, by having the products delivered to your door. We need a daytime physical delivery address in South Africa where someone will be able to sign for the parcel. If you live in a remote or outlying area we will have to consider the Post Office, but we will advise in those instances.
Our online shop is not configured for international orders but we are able to offer international shipping upon request – please e-mail us at email@example.com
Deliveries are Monday to Friday during office hours.
Free courier delivery for orders over R2000 to major cities. For orders under R2000: R80 courier for Pretoria and Johannesburg R100 courier for the rest of the country’s major cities up to 5kg otherwise R120 Postage fee per order up to 5kg Or arrange collection in Garsfontein, Pretoria contact firstname.lastname@example.org if you would rather collect from us
If you place an order we need your contact details and delivery address, so next time you order you can simply login and we will use your details. We will keep your details safe.
We pride ourselves in a quick turn-around time. Deliveries usually take: 1 – 4 working days from date of payment subject to availability. We will inform you of delays and where out of stock situations occur.
We will let you know once your order is on its way.
Yes - a tracking number will be mailed to you with the relevant courier’s website so you can track your parcel online.
You can pay via credit card. Credit card payments are processed by PayFast, a secure South African payment gateway. You do not require a PayFast account in order to make use of our credit card facilities, so paying via credit card is quick, easy and safe. Or you can do an EFT.
We cannot always guarantee the availability of stock and in the event that we are unable to fulfill your order, we will refund any payment debited by us.
It very rarely happens that items are returned, if for whatever reason you are not happy with your purchases, please notify us - items can be returned at your cost within 7 days, it has to be in a saleable condition, then we will re-fund you or give a credit.
Stay in touch and sign up to be updated on new products and specials – you need to be notified as and when it happens otherwise you might miss out on awesome products and deals. We won’t spam you, we hate spam as much as you do.
Peace of mind We love selling great products and you will get personal service from someone who cares about you, your purchases and the service you receive from beginning to the end. You are more than welcome to email if anything is unclear, if you have a concern, query or would prefer orders to be handled via mail or phone – read the testimonials for further confirmation that you are in safe hands.